Privacy Policy

1. Introduction and Scope

EazyProo provides an online store for digital software licenses, product keys, software-related services, invoices, order updates, and customer support. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, create an account, place an order, use your account library, contact support, receive email notifications, or interact with our advertising and analytics tools.

This policy is designed for customers buying digital products online. It should be read together with our Terms and Conditions, Refund Policy, and any product-specific instructions shown before checkout.

2. Who Is Responsible for Your Information

For the purposes of this policy, EazyProo is responsible for the information collected through eazyproo.com and related order, account, support, and invoice services. If you contact us about privacy or data protection, include your account email, order number if relevant, and a clear description of your request so we can verify and handle it safely.

3. Information We Collect

Account and profile information

When you create an account or place an order, we may collect your name, email address, account credentials, country, billing details, company details where provided, and preferences connected to your account.

Order and digital delivery information

We process order numbers, product names, product quantities, selected region or edition where applicable, delivery status, license key delivery status, account library access records, invoices, refund records, replacement records, and support notes needed to complete your purchase.

Payment and checkout information

Payment details are handled by secure payment providers. We may receive payment status, transaction identifiers, payment method type, risk or fraud signals, billing country, chargeback or dispute status, and confirmation that a payment succeeded or failed. We do not intend to store full card numbers on our own systems.

Support and communication information

If you contact support, we may process your message, screenshots, attachments, activation errors, device or browser details you provide, order numbers, transaction IDs, and correspondence history. This helps us verify your purchase, investigate delivery or activation issues, and respond accurately.

Technical and usage information

When you use the site, we may collect IP address, browser type, device type, operating system, referring pages, pages viewed, session identifiers, security logs, checkout events, cart events, approximate location derived from technical data, cookie identifiers, and analytics events.

4. How We Use Your Information

• Order processing: creating orders, validating payments, issuing invoices, updating order status, delivering product keys, and showing purchases in your account library.
• Customer support: answering questions, checking delivery status, investigating activation issues, processing replacement checks, and handling refund requests.
• Fraud prevention and security: detecting suspicious checkout activity, preventing abuse, protecting accounts, reviewing duplicate or pending payments, and defending against chargebacks or misuse.
• Legal and accounting obligations: keeping invoices, transaction records, tax records, refund records, and dispute information when required.
• Service improvement: improving checkout, product pages, search, account library, support flows, email templates, and website reliability.
• Marketing and analytics: measuring website performance, understanding product interest, improving campaigns, and showing relevant advertising where permitted.

5. Legal Bases Where Applicable

Where privacy laws such as GDPR apply, we may rely on the following legal bases: performance of a contract for account creation, checkout, delivery, support and refunds; legitimate interests for fraud prevention, service improvement, security, analytics, and business recordkeeping; legal obligation for accounting, tax, and compliance records; and consent for optional marketing cookies, newsletters, or certain advertising technologies where required.

6. Cookies, Analytics, Google Ads, and Advertising

We may use cookies and similar technologies to keep the website functional, maintain sessions, remember cart activity, protect checkout, measure traffic, understand product interest, and improve advertising performance. Some cookies are strictly necessary. Others, such as analytics and advertising cookies, may depend on your location and consent choices.

We may use services such as Google Analytics, Google Ads, conversion tracking, remarketing, Meta/Facebook Pixel, payment fraud tools, and similar technologies. These tools may process device identifiers, cookie identifiers, IP address, browser information, referral source, pages visited, product views, cart events, checkout events, and purchase events. We use these tools to measure campaign effectiveness, improve our website, detect suspicious activity, and show relevant offers.

You can control cookies through your browser settings and, where available, through our cookie or consent banner. Blocking some cookies may affect checkout, account login, cart, or product delivery features.

7. Sharing Information with Service Providers

We do not sell customer contact information. We may share information only where needed to run the store, process payments, deliver digital products, provide support, detect fraud, host our infrastructure, send emails, issue invoices, comply with the law, or protect our rights.

• Payment processors and fraud prevention providers.
• Email and notification providers.
• Hosting, database, storage, CDN, analytics, and security providers.
• Support, helpdesk, accounting, and invoicing tools.
• Advertising and measurement partners where permitted.
• Authorities, banks, payment networks, or legal advisors when required for disputes, fraud prevention, legal claims, or compliance.

8. International Transfers

Because ecommerce, hosting, payment, analytics, and support providers may operate globally, your information may be processed in countries other than your country of residence. Where required, we use appropriate safeguards such as contractual protections, processor agreements, access controls, encryption, and other recognized transfer mechanisms.

9. Data Retention

We keep personal information only for as long as needed for the purposes described in this policy unless a longer period is required by law, accounting rules, tax rules, fraud prevention, dispute handling, or legal claims.

• Account data: while your account is active and for a reasonable period after closure where necessary.
• Order, invoice, payment status, and refund records: usually retained for accounting, tax, chargeback, and legal purposes.
• Support tickets and activation troubleshooting: retained for customer service, fraud prevention, and dispute history.
• Security logs: retained for a limited period needed to protect the website and investigate abuse.
• Marketing preferences: retained until you unsubscribe or withdraw consent where applicable.

10. Security Measures

We use technical and organizational measures intended to protect customer information. These may include SSL/TLS encryption, secure checkout pages, hashed passwords, role-based admin access, audit logs, limited access to order data, payment provider security controls, backups, and monitoring for suspicious behavior. No online system can be guaranteed to be completely secure, but we work to protect the integrity of customer accounts and transactions.

11. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, withdraw consent, request portability, or complain to a supervisory authority. You can contact support to make a privacy request. We may need to verify your identity and account ownership before acting on the request. Some requests may be limited where we must keep information for legal, accounting, security, fraud prevention, dispute, or contract reasons.

12. Children and Age Restrictions

EazyProo is intended for customers who can legally make online purchases or who have permission from a parent or legal guardian. We do not knowingly collect personal information from children where such collection would require parental consent. If you believe a child has provided information to us without proper permission, contact support.

13. Emails and Communications

We send transactional emails about orders, payment status, invoices, product key delivery, account security, support replies, refunds, and policy updates. Marketing emails are sent only where permitted and can be unsubscribed from where applicable. Transactional emails are necessary for digital product delivery and account management.

14. Changes to This Policy

We may update this Privacy Policy when our services, legal obligations, payment providers, advertising tools, or business operations change. The updated version will be posted on this page with an updated date. Continued use of the website after the update means the new policy applies from the effective date.

15. Contact Us

For privacy questions, account data requests, order-related privacy concerns, or support issues, contact EazyProo support through your account or the Contact Us page. Include the email used for your order and the order number when the request relates to a purchase.